Legal

Refunds

Last updated 4 August 2026

Fourteen days, any reason

If you're not happy with Takumi Voice within 14 days of a payment, email support@takumi.software and we refund it in full. You don't have to explain, and we won't try to talk you out of it.

After fourteen days

Cancel from your account page. You keep the paid plan until the end of the period you've already paid for, and you're not charged again. We don't pro-rate part-used periods, with one exception: if something on our side stopped the product working and we couldn't fix it, ask and we'll refund it.

Annual plans

The same 14 days apply, from the date of each annual payment.

How the money comes back

Refunds are issued by Creem, our merchant of record, to the original payment method. Their processing usually takes a few working days.

Your statutory rights

If you're a consumer in the UK, EU or another jurisdiction with a statutory right of withdrawal, this policy is in addition to that right, not instead of it.